Refund Policy
Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Return eligibility
Return eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags (if applicable), and in its original packaging. You'll also need the receipt or proof of purchase.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags (if applicable), and in its original packaging. You'll also need the receipt or proof of purchase.
How to start a return
How to start a return
To start a return, contact us at support@timelessbookclub.com with:
To start a return, contact us at support@timelessbookclub.com with:
1
Your order number
2
The item(s) you want to return
3
The reason for the return (optional but helpful)
If your return is accepted, we'll send you return instructions and (when applicable) a prepaid return shipping label. Items sent back without first requesting a return will not be accepted.
If your return is accepted, we'll send you return instructions and (when applicable) a prepaid return shipping label. Items sent back without first requesting a return will not be accepted.
Where to send your return
Where to send your return
Returns must be sent to:
Timeless Book Club — Returns
7790 NW 46TH Street
Miami, FL 33166
Returns must be sent to:
Timeless Book Club — Returns
7790 NW 46TH Street
Miami, FL 33166
Damages, defects, or wrong item
Damages, defects, or wrong item
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Refunds
Refunds
We'll notify you once we receive and inspect your return and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days.
We'll notify you once we receive and inspect your return and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days.
Please note: it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at support@timelessbookclub.com.
Please note: it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at support@timelessbookclub.com.
Non-returnable items
Non-returnable items
Unless required by law, the following items are typically non-returnable:
Unless required by law, the following items are typically non-returnable:
Digital products / downloads
Gift cards
Items marked final sale (if applicable)
Questions
Questions
If you have any questions about returns or refunds, contact us at support@timelessbookclub.com.
If you have any questions about returns or refunds, contact us at support@timelessbookclub.com.
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